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2020 Support – Tech Help (search kb)

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What's your name?*
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First Name Last Name
What's your Email Address?*
Enter your email address (preferably the one used for accessing the OptimizePress hub)
Enter Email Confirm Email
I use a different email to login to the OptimizePress Hub
- Yes
OptimizePress Hub Login Email Address*
What's your OptimizePress Password?*
We ask for your password to verify your account ownership. We cannot provide technical support without verifying your account ownership.
Select Product*
Select the product you need help with
Check our OptimizePress Documentation

Before you submit your ticket, check our OptimizePress documentation: please find that here (opens in new window)
Check our OptimizeFunnels Documentation

Before you submit your ticket, check our OptimizeFunnels documentation: please find that here (opens in new window)
Check our OptimizeCheckouts Documentation

Before you submit your ticket, check our OptimizeCheckouts documentation: please find that here (opens in new window)
Check our OptimizeLeads Documentation

Before you submit your ticket, check our OptimizeLeads documentation: please find that here (opens in new window)
Check our OptimizeUrgency Documentation

Before you submit your ticket, check our OptimizeUrgency documentation: please find that here (opens in new window)
Check our SmartTheme Documentation

Before you submit your ticket, check our SmartTheme documentation: please find that here (opens in new window)
Use our dedicated OptimizePress 2.0 Ticket Process

We have a special form for OptimizePress 2.0 requests, please find that here
Subject*
Enter the subject for this ticket
Description of issue or question*
Please be as detailed as possible. Include page URLs where possible so we can identify your problem faster
Who are you hosting your website with?*
Tell us who you are hosting your website with
GoDaddy Hosting Warning: Although we do our best to support all hosting companies, we have noticed an increase in issues for our customers using GoDaddy.

We’ve found that due to the restrictive limits they put on their hosting plans, these can result in slower sites and increased issues. For any customers looking to run a reliable, fast and problem free site, we highly recommend considering other hosting companies.

We’ll still do our best to help with issues, but unfortunately some issues cannot be fixed with hosts like GoDaddy as they are a result of the limitations they put on customers in order to save costs for themselves. We recommend switching to Siteground or Kinsta for a reliable hosting experience.
Dreamhost Hosting Warning: Although we do our best to support all hosting companies, we have noticed an increase in issues for our customers using Dreamhost.

We’ve found that due to the restrictive limits they put on their hosting plans, these can result in slower sites and increased issues. For any customers looking to run a reliable, fast and problem free site, we highly recommend considering other hosting companies.

We’ll still do our best to help with issues, but unfortunately some issues cannot be fixed with hosts like Dreamhost as they are a result of the limitations they put on customers’ sites. We recommend switching to Siteground or Kinsta for a reliable hosting experience.
WordPress Administrator Login Information

Please provide administrator logins for your site referenced in this ticket. This will allow our technical team to quickly investigate your issue. If you prefer – you can create a temporary user name and password and delete it when we are finished helping (just ensure that new user is set to administrator status).

If you do not wish to submit WP credentials, please check the box after these fields.
WordPress Site URL*
Enter the URL of your site where you are experiencing problems or need help
WordPress Administrator Username*
Enter a username or email address for us to access your WordPress website as an administrator. You can create a new account for us by going to Users > Add New and create an administrator account if you wish.
WordPress Administrator Password*
Enter a password for us to access your site as an admin using the username above
Other Login Information (FTP / Cpanel / Hosting)*
If you have other logins such as FTP or Cpanel logins and have a technical issue, please provide these here if you know them. Enter NA if you do not have this information
I do not wish to submit WP credentials
If you do not provide WordPress administrator credentials for technical troubleshooting tickets, it’s likely we will not be able to resolve your issue. We can provide general advice or educated guesses about your issue but we highly recommend providing logins to enable us to provide a faster resolution to your issues.
- No, I will NOT provide WordPress administrator logins. I understand this will delay my ticket response and may result in failure to resolve my issue
Confirmation of permission to temporarily deactivate plugins*
As part of our troubleshooting process, our support team may need to temporarily deactivate plugins running on your site for a short time.

If you are running campaigns to drive traffic to your site, we recommend pausing those prior to providing us with any logins for your site or hosting.
- I understand that providing logins means that some plugins may need to be disabled for a short time in order to troubleshoot any issues.
Confirm Your Site is up to date*
Before submitting any ticket, please ensure your WordPress and OptimizePress software versions are up to date.

Please check your Plugins screen to ensure there are no new updates available for OptimizePress, also check your Themes section to ensure your theme is updated.

Our support team will NOT work on any site where plugins have not been updated to latest versions.
- I confirm all OptimizePress Plugins & Themes are updated to latest versions
Here’s what happens after you contact us: Our team will get back to you within 48 working hours. If you have provided WordPress logins above, we will usually be able to fix your issue or provide more indepth information on cause of the issue.
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