Our support are available Monday - Friday
We aim to reply within 24-48 working hours (Except during holidays)
Before you submit your ticket, check our OptimizePress documentation: please find that here (opens in new window)
Before you submit your ticket, check our OptimizeFunnels documentation: please find that here (opens in new window)
Before you submit your ticket, check our OptimizeCheckouts documentation: please find that here (opens in new window)
Before you submit your ticket, check our OptimizeLeads documentation: please find that here (opens in new window)
Before you submit your ticket, check our OptimizeUrgency documentation: please find that here (opens in new window)
Before you submit your ticket, check our SmartTheme documentation: please find that here (opens in new window)
We have a special form for OptimizePress 2.0 requests, please find that here
GoDaddy Hosting Warning: Although we do our best to support all hosting companies, we have noticed an increase in issues for our customers using GoDaddy. We've found that due to the restrictive limits they put on their hosting plans, these can result in slower sites and increased issues. For any customers looking to run a reliable, fast and problem free site, we highly recommend considering other hosting companies.We'll still do our best to help with issues, but unfortunately some issues cannot be fixed with hosts like GoDaddy as they are a result of the limitations they put on customers in order to save costs for themselves. We recommend switching to Siteground or Kinsta for a reliable hosting experience.
Dreamhost Hosting Warning: Although we do our best to support all hosting companies, we have noticed an increase in issues for our customers using Dreamhost. We've found that due to the restrictive limits they put on their hosting plans, these can result in slower sites and increased issues. For any customers looking to run a reliable, fast and problem free site, we highly recommend considering other hosting companies.We'll still do our best to help with issues, but unfortunately some issues cannot be fixed with hosts like Dreamhost as they are a result of the limitations they put on customers' sites. We recommend switching to Siteground or Kinsta for a reliable hosting experience.
Please provide administrator logins for your site referenced in this ticket. This will allow our technical team to quickly investigate your issue. If you prefer - you can create a temporary user name and password and delete it when we are finished helping (just ensure that new user is set to administrator status). If you do not wish to submit WP credentials, please check the box after these fields.
Here's what happens after you contact us: Our team will get back to you within 48 working hours. If you have provided WordPress logins above, we will usually be able to fix your issue or provide more indepth information on cause of the issue.