Our support are available Monday - Friday
We aim to reply within 24-48 working hours (Except during holidays)
Our team can assist with changing your account email address. In order to do this, we may need to verify additional security information about your account
Please ensure you include your account email address and password below, and any other relevant information such as your billing method and last purchase date.
You should also include the email address you wish to change your account to. We will change your login email, and the email used for product update notifications.
If you're paying by credit card, you can find our guide to cancelling your subscription - how to cancel your OptimizePress subscription (credit card payments)
If you're paying by Paypal, you can find our guide to cancelling your subscription - how to cancel your OptimizePress subscription (Paypal payments)
If you are having problems with this process, please complete the form below.
Please note: Cancelling your subscription does not action any refund on previous charges, this will simply cancel any future charges
We have a special form for refund requests, please find that here
If you are contacting us to discuss a refund outside of 30 days, please complete the form below.
Occasionally a little technical gremlin can stop your purchase working.
If you have tried to purchase and the checkout failed, our system may not let you checkout using the same email again without us deleting the previous attempt first
Please provide as much detail as possible about any errors received during checkout and our team will get back to you as soon as possible.
If you are seeing a notice to confirm your account inside our members hub, this means your email address has not been confirmed
Please note: Your account will still work and your license will be active, but we recommend confirming your email so we can notify you of important product updates
Check your email and junk folders for an email requesting confirming your email. If you did not receive this, let us know in the form below and we'll be happy to resend this to you
Please complete the form below and our team will be happy to help!