Send us a message

We're here to help with any accounts & billing questions you have

Please provide as much detail as possible in your question so our team can help resolve your question faster.

What is your question about?*
Let us know a little more about your accounts & billing query
Request email address change

Our team can assist with changing your account email address. In order to do this, we may need to verify additional security information about your account

Please ensure you include your account email address and password below, and any other relevant information such as your billing method and last purchase date.

You should also include the email address you wish to change your account to. We will change your login email, and the email used for product update notifications.
Did you know you can cancel your subscription yourself?

If you're paying by credit card, you can find our guide to cancelling your subscription - how to cancel your OptimizePress subscription (credit card payments)

If you're paying by Paypal, you can find our guide to cancelling your subscription - how to cancel your OptimizePress subscription (Paypal payments)

If you are having problems with this process, please complete the form below.

Please note: Cancelling your subscription does not action any refund on previous charges, this will simply cancel any future charges
Please complete our refund request form

We have a special form for refund requests, please find that here

If you are contacting us to discuss a refund outside of 30 days, please complete the form below.
We're sorry you're having purchase issues

Occasionally a little technical gremlin can stop your purchase working.

If you have tried to purchase and the checkout failed, our system may not let you checkout using the same email again without us deleting the previous attempt first

Please provide as much detail as possible about any errors received during checkout and our team will get back to you as soon as possible.
Confirming your account

If you are seeing a notice to confirm your account inside our members hub, this means your email address has not been confirmed

Please note: Your account will still work and your license will be active, but we recommend confirming your email so we can notify you of important product updates

Check your email and junk folders for an email requesting confirming your email. If you did not receive this, let us know in the form below and we'll be happy to resend this to you
Please complete the form below and our team will be happy to help!
What's your name?*
Because saying "hi" isn't the same without a name
First Name Last Name
What's your Email Address?*
Enter your email address (preferably the one used for accessing the OptimizePress hub)
Enter Email Confirm Email
What's your OptimizePress Password?*
We ask for your password to verify your account ownership. We'll need this to action changes to your account
Subject*
Enter a subject for your message. Keep this as brief as possible
Description of issue or question*
What is your accounts and billing question?
Phone
This field is for validation purposes and should be left unchanged.

Send us a message

We're here to help with any accounts & billing questions you have

Please provide as much detail as possible in your question so our team can help resolve your question faster.

Request email address change

Did you know you can cancel your subscription yourself?

Please complete our refund request form

We're sorry you're having purchase issues

Confirming your account