OptimizeMentor Emails Not Being Delivered

Emails not being delivered to your members after they purchase a membership, or register through an optin form or other means, can be a frustrating experience for your members. 

Don’t use free email accounts to send your emails from your site

We suggest opening some free email accounts from Yahoo, Gmail, Hotmail, and others in order to best test the process of how your members may see your emails, but we do suggest to avoid using these as your admin email or from address when using Checkouts or Mentor as these have a high likelihood of ending up in spam folders or even showing warnings that may say the email is risky (which would scare your members). 

You’ll want to ensure you are not using email addresses that end in @gmail.com, @yahoo.com, @hotmail.com, or other similar email providers. You should be using an email @yourdomain.com instead. Also make sure you use the @yourdomain.com email in your settings for the Checkouts, Mentor, and WordPress General Settings.

How to properly test your sales process

While testing your Checkouts process and funnels, be sure that you are logged out of your site or using a private (incognito) window, and that you use an email address that is not already registered as an admin or other user on your site, as this can prevent the emails from being sent or delivered. 

We also have a guide on how to test with Stripe (this is the easiest way to test a checkout form)

Edit the email templates

OptimizeCheckouts and OptimizeMentor both come with email templates. Be sure that you edit these templates and create unique subject lines and content in the emails that doesn’t sound like spam. 

Troubleshooting Email Delivery Problems.

If you have tried the tips above and still can not get the emails to show up in your inbox after trying multiple email accounts, we would suggest going through our guide on Troubleshooting Email Deliverability as we find this will solve most problems with emails.

Updated on November 28, 2022

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