What is your refund policy?
Although we always endeavor to offer a high quality product, we understand that there are circumstances where you may require a refund.
If you are unhappy with your purchase, or have an issue that we are unable to resolve, we are more than happy to provide a full refund within 30 days of your original (first) purchase with us.
Please note that if you refund, all rights to use the product will be revoked, and you must remove the software from all sites and computers on which it was installed. We reserve the right to decline a refund if you do not adhere to these conditions.
Please note, our refund policy only applies to the first time you purchase our product (Essential/Business/Suite licenses).
Second time purchases will not be permitted the same rights to refund. We understand that sometimes the timing may not be right when you purchase our product and you may return to purchase later, but please be aware second purchase refund requests will not be permitted. This is to protect our product and ourselves from individuals who may take advantage of our refund policy.
Please note we do not offer refunds on the following products:
- Club/Agency subscription purchases
- Additional Agency license purchases
- Renewals of support & updates
- Renewals of your annual subscription (you may cancel future renewals at any time via the members hub)
- Upgrades of plans (e.g. Essential to Suite)
- Marketplace & template store purchases
Refunds are only provided for main OptimizePress account purchases where we will cancel and deactivate your license upon completion of your refund.
You will be required to confirm you have completely removed and deactivated any OptimizePress software in the event of a refund.