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Shortcode not working properly when using templates


if you are using a template either from the personal template cloud or from the premium template library, and that template has shortcode included in a custom HTML element, we have found in some cases that creating a new page using the template and saving the page without making changes might cause the shortcode not to function and instead, shows on the page like this: 


We are investigating this issue and will try to fix from our end, however if you do see this problem, we have found that making changes to the page OR deleting the custom HTML element and re-adding it along with the shortcode will solve the issue. 

If you need further help with this, please submit a support ticket and let our team know that you are having this problem and we’ll be happy to help.

Updated on November 28, 2022

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