General Troubleshooting

If you experience a “500 Internal Server Error” when trying to export or import templates, this is most likely due...

In a recent update, (5.6) WordPress changed some code which can affect your OptimizePress pages We released a fix for...

If you are not able to save a page when using the OptimizePress 3 Builder, we have found this is...

If you are experiencing an issue where you get an “ERROR” when saving the page you are working on, please...

Some web hosts come with a very low upload limit. The default on some web hosts is only to provide...

If you are testing your webooks/rules engine webhooks and find that first name/last name are not passed through (or your...

When using the German Market Plugin, Smart Theme, and WooCommerce, the checkout form will not render properly. In order to...

If your image looks grainy or blurry, you’ll want to make sure you selected the full size version of the...

If your images are automatically being linked to somewhere when adding images to your pages, the most likely cause for...

If you have recently found your images have disappeared or are not showing on your OptimizePress pages, please follow the...

We have found some instances of the OptimizeBuilder editor loading slowly when using firefox LastPass extension.  This may be fixed...

The most common cause of not properly loading OptimizePress 3 Builder is an outdated PHP version. We recommend that you...

If you find screenshots are not working correctly in the Builder (and give you an image with no page styling)...

if you are using a template either from the personal template cloud or from the premium template library, and that...

If you are having problems on your WordPress site and receiving the error: ‘There has been a critical error on...

If you are having trouble getting emails delivered that are sent from your site, there are some things that you...

If you are unable to change the typography or font of your text on your OptimizePress Lightlighting Builder pages, this...

Unknown error when trying to load the OptimizeBuilder This issue can be caused by permalinks not being set correctly… If...

You may have noticed we have an option to set your videos to autoplay inside our video player element. This...

If you are finding your embedded videos are not showing on your web pages, or they have disappeared, this is...

You may have noticed our messaging on your helpdesk regarding PHP version required to use OptimizePress We ask for this...

If you are doing things on your site and suddenly get an error message like “There has been a critical...